Our Return & Exchange Policy
GOAT USA gladly accepts returns/exchanges of unworn, unwashed, undamaged or defective merchandise purchased online within 30 days of shipping date. Must be in original condition accompanied by valid proof of purchase.
Return/Exchange Policy Notes
- Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or gift receipt.
- For online purchases, we offer free exchanges and free returns that are refunded via store credit. There is an $8 handling fee for a return that is being refunded to the original payment method.
- Some accessories are not eligible for a return(Boxer Briefs, Socks, Chains).
- Returns with a gift receipt will be offered a gift card or an even exchange.
- Returns, where a coupon was redeemed, will result in an adjusted refund amount.
- Returns accompanied by an original receipt within 30 days of purchase will be refunded based on the original form of payment.
- Online purchases can be returned online or in store.
- Store purchases can be returned in store or by contacting GOAT USA Customer Experience.
- Merchandise must be unwashed and unworn with the original hang tags attached.
- Proof of payment must accompany the return, and all products are subject to inspection.
- GOAT USA reserves the right to deny any return or exchange.
Couple of things regarding apparel: You have 30 days to mull it over, but the product needs to be intact.
* Some Accessory items are not eligible to return or exchange.
How do I return or exchange my online order?
In order to simplify the returns/exchange process, we created the following link on our website:
There are just a few quicks steps:
1. Enter your order number
2. Enter shipping zip code of original order
3. If exchanging, Select the product, size, and color for the exchange.
4. GOAT USA will provide a USPS mailing form via email. Print the mailing form and drop the return item off at the USPS at your earliest convenience. You can use any packaging you like - including the packaging the GOAT USA products arrived in.
I purchased my GOAT USA merchandise at a live event. How do I return it?
Please contact GOAT USA and we will walk you through the required steps.
Can I return/exchange a Gift Card?
All sales of Gift Cards are final and are not eligible for exchanges.